Terms & Conditions

Quotes & Estimates

Quotes provided through our website, by text, by phone, or in person are estimates based on the information and/or photos available at the time. Final pricing may be adjusted if the actual condition, size, accessibility, or scope of the property differs materially from what was represented when the quote was given. We will always communicate any pricing changes with you before performing additional work.

Scheduling & Cancellations

Appointments are scheduled based on availability and weather conditions. We reserve the right to reschedule a job due to rain, high winds, freezing temperatures, or other conditions that could affect the quality or safety of the work.

• We ask that you notify us as soon as possible if you need to reschedule or cancel.
• Repeated last-minute cancellations or "no access" appointments (e.g., locked gates, no one home when access is required) may result in a trip fee or require rescheduling.
• We will make reasonable efforts to notify you promptly of any need to reschedule on our end, typically due to weather.

Payment Terms

Payment is due upon completion of service unless other arrangements have been made in writing in advance. We accept the payment methods made available to you at checkout or invoicing. Invoices not paid within the agreed timeframe may be subject to late fees and may be referred to collections.

Our Satisfaction Guarantee

We stand behind our work with a 100% satisfaction guarantee. If you are not satisfied with the results of a completed service, contact us within 48 hours and we will return to address the specific concern at no additional charge. This guarantee covers the quality and completeness of the cleaning service performed and does not cover pre-existing conditions, normal wear and weathering, or issues unrelated to the service performed (e.g., pre-existing stains that do not fully release, oxidized or failing paint, or damage to surfaces that were already compromised prior to our visit).

Property Access & Preparation

You are responsible for providing safe and reasonable access to the areas being serviced, including unlocking gates, securing pets, and moving or covering items you do not want exposed to water or cleaning solution (such as outdoor furniture, vehicles, or sensitive plants) unless we have specifically agreed to handle this as part of the service.

Liability & Property Condition

We carry insurance and take care to protect your property during every job. However, soft washing and pressure washing involve water, cleaning solutions, and equipment that can interact with surfaces in ways that are sometimes outside of our control, particularly on surfaces with pre-existing damage, poor maintenance, or material defects unrelated to our work (e.g., failing caulk, already-cracked concrete, deteriorated wood, or improperly sealed surfaces).

We are not liable for damage resulting from pre-existing conditions, defects, or deferred maintenance issues with your property that were not caused by our work. If you have specific concerns about a surface or area, please let us know before the job begins so we can discuss the best approach or any limitations.

Photos & Before/After Documentation

We may take before-and-after photos of completed work for quality control and, with your permission, for marketing purposes (such as our website or social media). We will not use photos that clearly identify your home's address or personal information without your consent.

SMS Terms & Conditions

Osborne Pro Wash, LLC offers a text messaging program for customers who opt in through the quote request form on our website or by texting us first. Messages may include quote follow ups, appointment confirmations and reminders, service updates, review requests, and, for those who consent, occasional marketing messages such as seasonal offers.

Message frequency varies. Message and data rates may apply.

Opting Out: You can cancel text messages at any time by replying STOP. After you send STOP, we will confirm your unsubscribe status and you will no longer receive text messages from us. You can rejoin at any time by opting in again.

Help and Support: Reply HELP to any message for assistance, or contact us at osborneprowash@gmail.com or 513-543-5904.

Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.

Age Restriction: You must be 18 years of age or older to opt in to our text messaging program.

Your information is handled as described in our Privacy Policy.

Changes to These Terms

We may update these Terms from time to time. The version posted on this page at the time you book or receive a service is the version that applies. If you have any questions about these Terms, please contact us at 513-543-5904.

This page was last updated June 24, 2026.